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The Latest News From Atlas Canada

Atlas Canada Wins the 2021 Canadian HR Reporter Readers Choice Award for Relocation Services

Oakville, ON. June 30, 2021


Oakville, ON. June 30, 2021   The Canadian HR Reporter magazine has once again announced that leading transportation company Atlas Van Lines (Canada) Ltd., a subsidiary of Atlas World Group Inc. has won the 2021 Canadian HR Reporter Readers Choice Award in the Relocation Services category. Atlas is very proud to have earned one of […]

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Atlas Canada Wins the 2020 Canadian HR Reporter Readers Choice Award for Relocation Services

Oakville, ON. July 28, 2020


The Canadian HR Reporter magazine has announced that leading transportation company Atlas Canada a subsidiary of Atlas World Group Inc. has won the 2020 Canadian HR Reporter Readers Choice Award in the Relocation Services category. Atlas earned the top honour against other suppliers including van lines, relocation firms and HR consulting companies. Atlas was also chosen as the top Relocation Services company in 2019.

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COVID-19 pandemic has increased number of food-insecure students in Canada

Oakville, ON. July 13, 2020


Throughout the onset of COVID-19, we ve been working closely with our Atlas agent AMJ Campbell and Meal Exchange on the Good Food Now project which connects students in need throughout the greater Toronto area with healthy and sustainable foods. During this project we are grateful to have been able to help feed hundreds of people who are affected by food insecurities especially during these challenging times. Please continue reading to see the full press release by Meal Exchange

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The Atlas Van Lines Canada Blog

Return for regular posts about moving your family or business, home decor, and industry news.

How to Transport Your Collection

At Atlas Canada, we understand the significance behind your collection. Whether it’s coins, cards, fine art, or something completely different, it is a personal and financial investment that requires the utmost attention when moving.   The last thing anyone wants is their prized possessions getting lost, damaged, or impacted by the moving process. Luckily, there […]

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Help For First Time Movers

Moving can be one of the most stressful events in a person’s life, especially when doing it for the first time. Atlas Canada wants to make sure you understand how to make the best decisions to reduce stress and get you on your way. Whether you choose to move by yourself or with the help […]

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The Moving Process

Moving can be complicated. In fact, it is one of the most stressful events in a person’s life. There is a lot that goes into moving, especially when travelling longer distances, which is why Atlas Van Lines Canada is here to help every step of the way. What better way to move than to do […]

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Sprucing Up Your Garden

Oakville, ON.

  Seasons are changing, and that means it’s time to get your garden ready to shine for the spring and summer months ahead. To help get started, we sat down with some expert gardeners who revealed their best gardening secrets to create a lively, home oasis.   Here are some tips from Canadian homeowners who […]

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Testimonials

Atlas Van Lines Canada
4.2
Based on 409 reviews
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Glen McAllister
Glen McAllister
17:24 01 Oct 21
Emma is fantastic.The only problem is there is so many things they aren’t allowed to do.You have to call the... Philippines call center.Ryan was great and did all the things the second level rep was supposed to do last month.You need to let the staff access to adjust current bills not just last months!read more
Bruce Myles
Bruce Myles
16:54 30 Sep 21
The movers were very hard working and fast. They also took good care of our furniture. The movers were very polite.The... company gave us a estimate and then came in under the estimate which was very pleasant surprise. I would highly recommend this company.read more
Edgar Knight
Edgar Knight
21:30 29 Sep 21
Everything started just fine. We had no problems with the agent that we coordinated our move with and we were very... pleased until the actual move happened. Besides the move, we requested the service of packing. Everything seemed fine, but as we were unpacking you can see the guys did a really poor job. First of all, they took way longer than promised and it was like they got bored. Within the same box, they packed a few glasses from the kitchen, a bag from the closet, some decor from the living room, and it was just a mess in every single of the boxes. Which obviously all the "labeling" was wrong because the mixed everything. Also, they did not packed certain items because they didn't have the right boxes/tools (understandable) and told us that they were going to communicate with the office to make sure they brought the right stuff to pack the remaining items when the movers come. Moving day came and the movers had absolutely no knowledge of the items that weren't packed properly, so they did not bring the proper materials to do so. They promised it was going to be fine, so we just let them work. They ended up taking double the amount of time as promised. Once our things got delivered, we noticed that some of our things were just shoved in the vaults and several things got damaged. We submitted a claim and didn't hear a single response until 6 weeks later, and only because we reached out one of our contacts in high management. They refused to pay for one of our monitor screens that they cracked (which was in fact one of the items they didn't properly packed and it was just wrapped on the blanket) We requested for that to be paid as well and no answer since. It has been 2 months now since we submitted our claim and NOTHING has resolved and they haven't even paid us the initial amount they told us they were going to pay to deal with our damages. This was a move that cost us over $10K and we had insurance on it! And they can't answer one simple e-mail or phone call. WORST COSTUMER SERVICE EVER!!! Specially coming from their Claim Department. Never again, and definitely telling all of our contacts to not hire them.read more
Morley Deters
Morley Deters
17:20 24 Sep 21
We had a couple of breakages ....tiffany lamp shade, cheap bookcase. But the experience was all around acceptable. ... Kirby was a great driver and good man. I would recommend them. It was a long haul across Canada and the important items were I'm perfect shape.read more
Victoria Karoline
Victoria Karoline
05:03 05 Sep 21
Working with Atlas agents (specifically Jay's Moving agents) was like visiting an island of calm in a storm of chaos.... The agent we dealt with was clear, communicative, patient, and friendly. I would give the company 5 stars except the loader was less respectful of our belongings than I would have liked. He was rough, tipped a bin and spilled it's contents and just repacked it without checking in or saying sorry, didn't follow clearly labelled instructions (like pictured: tipping a "this way up" box on it's side), and stacked boxes high without adequately considering weight distribution (thus all but one of our bins came back completely crushed). Luckily the contents of our boxes/bins were not damaged, but the behaviour raises concerns.read more
Tiffany Wagner
Tiffany Wagner
14:21 03 Aug 21
Had a long distance move during the height of moving season. Scheduling team was very accommodating to my specific... needs of loading one day at a very specific time, and unloading another day during a very specific time. Moving and driving team took extra care of my fragile mirrors, tables, couches by wrapping them in additional padding and boxes. Team did not damage any part of my curved stairwell (move out) or the elevator (move in)- this was impressive as the curved stairwell was challenging for a different company. Was nice to see team collaborate in my home, teaching a newer mover what to watch for. Felt like I had the red carpet treatment for my move. Best part was affordability, I feel like I got way more value than what was paid for. Would 110% book again if needed.read more
Kristin Hibbard
Kristin Hibbard
19:31 21 Jun 21
I was not looking forward to our move based on past experiences with moving companies and was pleasantly surprised by... the level of customer service and care of our belongings from Morley, Jason and Chris. Morley was fantastic to work with from start to finish - he was very accommodating and kept open/consistent communication (if you can request Morley, I would highly recommend you do just that!). Everything was wrapped in blankets before it left our house to be placed on the truck which was comforting to see. We also worked with Jena and Debbie for our initial quote/paperwork, etc. and they were both extremely helpful and friendly.read more
LIZ SMITH
LIZ SMITH
01:10 17 May 21
We recently used the services of Atlas Van Lines based on the recommendations of a very good friend who had a vast... knowledge of the moving industry in Calgary. We could not have been happier with our selection. A special mention must be made for our driver and lead mover, Mark Jones, who was exceptional. On both the day before our furniture, and household belongings were being picked up, and again the day prior to them being delivered, Mark called to advise the time he would arrive to commence with the move. On both dates Mark was right on time and he coordinated his team of movers in both a professional and courteous manner. We cannot thank Mark, and either of his teams, enough for making the move such an easy process, which was relatively painless and stress free. We would have no hesitation in recommending either Marks services, or that of Atlas Van Lines, and cannot thank them enough for making our move an almost pleasurable experience.read more
LISA BAUMBUSCH
LISA BAUMBUSCH
13:53 10 May 21
We had used Atlas for an International move 20 years ago and remembered what a good experience it was so decided to use... them again.We were pleased with the exceptional customer service we received and attention to detail.We had excellent service from every member of the team involved from the sales office, local office, packers and the driver who took our furniture cross country and delivered it. Our driver called me two days before delivery and was very professional. I was not at the delivery location at the time of delivery and had a friend accept furniture at my house. My driver set up my furniture from my instructions and kept me informed along the way. He even sent me pics! He was amazing. I would definitely use Atlas again because I trust them!read more
Sandra Melin
Sandra Melin
14:28 22 Mar 21
We moved contents of a 2200 sq. ft house plus garage and yard furnishings from Langley, BC to St. Albert, AB. Tim and... his crew were fantastic in both locations. We were also so pleasantly surprised when Tim called to say he would be arriving with our belongings ahead of schedule. Not a single item was broken. I have used this company before and after another awesome experience, I would use them again. Moving is stressful and Tim and his crew made it less so by their great service, punctuality and care of our belongings. In addition, the quote we were given was accurate. Thank you to all of you!read more
Casey Watson
Casey Watson
15:43 11 Jan 21
We moved from a condo in Toronto to a rural property in Saskatchewan and when we began the process of looking for a... moving company we were very leary based on some reviews other companies had. Their quotes would come in amazingly low but we always felt like they weren't being completely honest and that we would end up paying a bunch of hidden charges at the end. I then sent a request for a quote to Atlas and Andrew reached out right away. He was not pushy and was very helpful with general information that we should have in choosing a moving company. He came out and did a survey of our home to give us an accurate quote. He was extremely professional and friendly and always responded to our inquiries quickly. Melissa was our coordinator and was absolutely wonderful. The team that moved us out and the team that moved us in were quick, efficient, ON TIME, friendly and very professional. I would highly recommend this company.read more
Tom Gath
Tom Gath
16:15 07 Dec 20
Absolutely amazing service!!I called to get a quote for a Calgary to Ontario move. They called me back right away,... booked a Saturday morning in-home consultation and gave me an estimate by Monday morning...which was a bit lower than what I had gotten by any company up until that point.On moving day they arrived on time, with 5 movers. They wrapped and loaded a three bedroom house in 3 hours, which included taking apart 3 beds, a table and a desk. They were extremely professional, courteous, polite and personable. I was amazed! Delivery was just as great!Mike and Randy were an amazing contact and mover/delivery rep. I wouldn't hesitate to recommend these guys to anyone and I'll definitely use their services again!read more
Ted Tunis
Ted Tunis
15:42 17 Nov 20
This firm made our move effortless. They communicated well-I always knew the status of our move. The crew arrived on... time and took great care with our belongings. Tom and Pete were a pleasure to have in the house and worked with incredible speed. They delivered our furniture at the other end on time, unpacked and placed the furniture in place. And the best part- the bill was lower than the estimate!!read more
Janet Mead
Janet Mead
19:05 02 Nov 20
I have used Atlas Van Lines associated with Premier Van Lines many times and they are absolutely wonderful. I can't... say or recommend them enough. The people who work for this company are amazing. Lyle helped me plan this move from Manitoba to Windsor Ontario and everything went perfectly and ahead of schedule. Mike oversaw the actual move and he was there in Windsor at the unloading. These people make sure your furniture is well taken care of and they assemble everything they take apart to protect your possessions. They make sure every box is placed where you want it. I would never get any other mover as these guys are amazing and awesome and reasonably priced...read more
Dean
Dean
14:09 02 Nov 20
We moved from Hamilton, ON to Saint John, NB. The local affiliate for Hamilton was King's Transfer, and they were... great! Super professional and friendly. They took good care of our possessions the entire way. They also arranged to have my vehicle transported as well. I would definitely recommend Atlas to anyone.We chose Atlas for our move because we used them when we moved from Saskatoon to Hamilton in 2004 and we were extremely pleased with that move too.read more
Mo R
Mo R
13:57 02 Nov 20
Excellent and fast service. I moved from ON to NS. Everything arrived intact and fast. The movers are so hard working... and careful. The quotes were accurateread more
Kendall Johnson
Kendall Johnson
14:43 26 Oct 20
We were very impressed with our move. From the first step in booking with Bruce. The movers came on time they were... professional, quick, and very careful. Mark the truck driver was so awesome he itemized all of our belongs and was very personable! He was on time for pick up and delivery of our belongs. We moved across 2 provinces. All of our items arrived in good shape. Absolutely outstanding, would recommend Jays/Atlas Moving 10/10.read more
Katie Long
Katie Long
18:03 05 Oct 20
Morley and his crew moved us from Caledon on to Thunder Bay on. The day of the move they were so helpful and kind. They... completely put us at ease and did such a great job. I would 100% use them again.read more
Joanne Leveille
Joanne Leveille
13:15 29 Sep 20
The movers were very professional. They arrived on time. And delivered on time with everything in tact. No damage. No... pieces missing. Would definitely use themread more
Cecilia Byrne
Cecilia Byrne
14:44 21 Sep 20
They came and pack my belongings and did my move. Very professional, reliable and friendly. Excellent service. I have... already recommended them to friends. They have outstanding customer service and I would definitely use them again.read more
Kim Caron
Kim Caron
12:15 16 Sep 20
We decided to use Atlas for our move from Ontario to Nova scotia. My experience dealing with Nigel (King's Transfer Van... Lines) and the team has been great. He was professional, set proper expectations of the move and was very responsive to all by questions. The Driver and the moving team were curtious, hard working and very accommodating to our move. They ensure nothing was missing, handle everything with care and set up all our furniture. Overall great experienceread more
Debra Vincent
Debra Vincent
15:52 14 Sep 20
They moved across the country. They were very professional.
Joanne St-Cyr
Joanne St-Cyr
15:29 08 Sep 20
I moved from Ontario to Quebec. I was given a choice on the dates when the movers would empty one house and unload my... belongings in the other. This made the move less stressful. The customer service rep. (Virginia) was so accommodating and walked me through every step. On moving day, I had 3 movers (Andy, Jeremiah and Junior) who were professional and friendly. They made sure that my precious belongings were put on the truck in an organized and safe manner. When they arrived, they made sure that my belongings were placed in the correct room and in the right place. I would not hesitate to use AMJ Campbell again. I was almost sad to see the movers drive off.read more
Ryan Tebbutt
Ryan Tebbutt
15:18 29 Jun 20
They came in and packed up in a day, loaded the second day, and 2 days later delivered our items. Everything went very... well, everyone was great to deal with. Respectful, good sense of humour, no issues at all.Would happily use them again or recommend them!Much better than doing it ourselves. The only thing I wish is that there was a way for them to transfer liquids and the like.read more
Renpei Chen
Renpei Chen
15:51 21 Aug 19
Edit: As I have received a reply from the company, I want to update my review. I don't have any photographic evidence... connecting the movers and the truck to the company. The movers were wearing Atlas uniforms so I have no reason to doubt they worked for Atlas. Checkered Flag (the company on the truck) is a rental company that rents their trucks out.Didn't use their moving service but had an encounter with them.I live on a small street and these guys had parked their truck blocking the entire street. It's 6pm and I'm trying to get home from work but I can't get past the truck. The first two guys I talked to were very unprofessional and rude. They told me "too bad. We're here for another hour and we can't move it" and just left.The third guy was a bit better. He said he can't move it but offered to help guide me through the narrow space. "it's okay. Lots of people have made it through" (as if that makes it okay to block the street). I eventually got through but even so, it was very inconvinient and the narrow space was very dangerous. If I had gone a few inches in the wrong direction, I would've hit the curb or the truck.The truck said checker flag and I asked if he worked for them. He said no and that he worked for a moving company. I saw on his shirt that it said Atlas. These guys were very unprofessional and if they're the kind of people who works for this company, then I think you should rethink hiring them. If you can't trust them to park properly and respectfully, then how can you trust them with handling your belongings?read more
Chad Nemeth
Chad Nemeth
22:23 11 Feb 19
I recently use Jays/Atlas Van Line's moving for an out of province move from AB to SK. My experience with the sales... rep. was very professional and commendable. I choose this company because it seemed like a reputable company. The move was an turned out to be a disaster with lack of accountability on the company's part for a breakdown in its processes and overall poor handling of the situation.1. There was significant damage to my furniture that pointed to extremely careless handling. Things appeared to have been thrown around with wooden chairs that were completely split and legs from my sofa broken off and the wood was split. (pics of damage attached)2. Most of the items were not physically tagged in keeping with the company's processes for tracking and identifying items. The moving agents advised me that they weren't sure why the items were not physically tagged. This made it impossible to check off items against their inventory and condition sheet.3. Over 80% of the item did not have a tag number on the inventory and condition sheet to reference. This is a mandatory part of their process to verify and track items, yet it was mostly ignored and done very sloppily despite the vital importance of this document. (pics of inventory sheet attached, you can see most tag numbers are missing)4. Mostly of the important items that could have been damaged were not blanket wrapped including items like my TV and other pieces of furniture and appliances. The only item that was blanket wrapped was my dining table top. The company committed to blanket wrapping all necessary items to protect during the move yet this wasn't done.5. My belongings were verified to be undamaged in storage before being picked up by this company and brought from AB to SK. However, certain items were falsified on the inventory sheet as being found broken in storage which was not consistent with the many other items that were damaged but didn't have any reference. For the items that were listed as broken at the time of loading, the broken parts could not be found and I was told the part was probably discarded.6. Furniture and important items were being laid on on my lawn without and protective blanket wrap during delivery.7. Filed a claim on 10/8/18 and was advised that the case will be assigned to an adjuster within 3 days. After the full 3 days I heard from an adjuster confirming receipt of the claim and then I will now have to wait an additional 5-6 days for review. Adjuster left a phone number and email to contact her with questions but never responded to phone calls, messages or e-mails for the last two days.8. Sent e-mail to Jay’s/Atlas Van Lines manager in Saskatoon and the Regional Manager, the manager responded with no kind of apology and did not follow up on e-mail. Never heard from Regional Manager.Overall, I'm in disbelief at the level of negligence Jay’s/Atlas moving has exhibited. With exception to the sales rep who tried to get some information for me, no one else seems to care a damn about my lost and damaged belongings and there was absolutely no accountability for anything.I took the time to detail the multiple service and management failures of Jay’s/Atlas Van Lines (including pics) so that people know what to expect from Jay’s Moving/Atlas Van Lines and can make an informed decision when selecting a company for your move.read more
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