• To find the best mover in your area, ask family & friends for recommendations.
• Unless you have a very small shipment, insist that a moving consultant come to your home to do a proper survey of what is to be moved
• Ask the moving consultant to clearly explain how your price quote was arrived at
• If you get multiple estimates, be suspicious of any that are too low and make sure to ask for an explanation
• Ask for references and check them
• Contact the Better Business Bureau (BBB) to confirm the moving company is registered, what rating they have and if they have resolved complaints
• Contact the Canadian Association of Movers (CAM) to confirm the moving company is one of their carefully screened, trusted and qualified members
• Visit the mover’s place of business to see their equipment, personnel and warehouse
• Most van line affiliated movers do not ask for deposits - be suspicious of a company who wants a large deposit or progressive payments
• Ask what kind of quality assurance processes they have in place
• Ask the mover to provide a committed pickup and delivery schedule
• Ask for the name and telephone number for the destination agent assigned to look after your move at the other end
• Keep a record of your contacts with the mover, especially if there are any problems
• Ask for a confirmation letter detailing all of your specific moving arrangements and a copy of the price quotation
• Be a smart consumer and do your homework well in advance of your moving day. It will make the experience a great deal less stressful for you and your family.
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Tips on How to Choose a Long Distance Mover (PDF)
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