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Bilingual Customer Service Coordinator (Remote)

Full Time, Permanent Position

Atlas Canada is seeking an organized, detail-oriented, and versatile candidate to join our Avail team! The candidate should enjoy working in a fast-paced environment while providing exceptional customer service to our customers. The Move Coordinator’s duties include the following:

 

Duties of a Bilingual Move Coordinator:

  • Arranging and scheduling services
  • Interacting with agents and operations personnel, and communicating regularly with clients and end-line customers
  • Maintaining system updates and documenting monitoring steps
  • Providing exceptional customer service during the relocation process
  • Entering shipment orders in the Atlas system and tracing all stages of the order
  • Contacting various agents and vendors involved to ensure servicing parties understand all move management requirements

Employment Type & Hours:

Full-time position with work hours between 8:30am and 5:00pm, Monday to Friday. Possible overtime during peak season.

 

Benefits:

Drug/extended health/dental/EAP/critical illness/life insurance; pension plan; training opportunities.

 

Required Skills:

  • Bilingual French and English (verbal and written)
  • Effective problem-solving, organizational, and analytical skills
  • Ability to balance multiple tasks and analyze data for errors
  • Excellent written and verbal communication skills
  • Good reasoning ability and detail-oriented
  • Proficient in Microsoft Outlook, Word and Excel
  • Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations
  • 2 years Customer Service/Call Centre Experience an asset
 
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