Quality in Motion Moving Program

Atlas moving company has moving consultants that you can speak to about our Quality Motion Moving Program.

Atlas Canada is the first van line in Canada to put a quality program in place that requires mandatory actions from our moving consultants and agent moving companies on each move.

Atlas Canada’s Quality in Motion program is comprised of three pillars; Wisdom, Strength and Reward.

Wisdom

A considerable amount of time, effort and money is spent on training Atlas personnel. Webinars, regional meetings and hands on workshops are used for the delivery of training to our moving consultants, packers, loaders, van operators and admin personnel.

Strength

Quality Assurance Certificate

Moving consultants must clearly explain each phase of the moving process to the customer including:

how estimated costs were calculated
how your shipment will be cared for and moved to your new location
how the schedule of services is determined
when you can expect to hear from your move driver
how your belongings will be catalogued
explanation of transit protection plans
explanation of unpacking services
explanation of the payment options available on your move

The customer must sign the Atlas Quality Assurance Certificate to acknowledge receipt and to confirm all moving processes were clearly explained to them.

Essential Services

Our agents and van operators must complete an Essential Services Form on each move to confirm all mandatory actions have been completed. Financial penalties are assessed to those who do not complete a mandatory action.

confirmation letter sent to customer
Quality Assurance Certificate issued and receipted by customer
use of a set up carton on the move
properly completed packing labels
plastic wrap of all upholstered furniture
use of floor runners and banister protection
proper set up and reassembly of all items disassembled by mover
unpacking service performed to customers satisfaction (if packing service was purchased)
customer contacted minimum of 24-48 hours in advance of delivery

Reward

Monthly and Quarterly financial rewards and recognition are given to those who have given outstanding customer service in Sales Excellence, Administrative Excellence, Van Operator Excellence, Packing Excellence and Unpacking Excellence. These monthly and quarterly rewards are based solely on customer letters or emails.

Yearly Quality Awards - Atlas Canada’s yearly quality awards for our mover agents and van operators are based on a number of factors; claims frequency, claims cost, on time deliveries and by customer ratings and comments on our Quality Surveys.

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